Designing the Future of Customer Engagement
Tomorrow’s customer is looking for an alignment of belief with their favourite brands. Customers are savvy, impatient and great researchers. They know the value of their data and their expectations of technology are extremely high!
Sway is redefining the future of customer engagement. We partner with leading brands to design intelligent, data-led experiences that inspire loyalty and drive growth.
By blending creativity, strategy, and cutting-edge technologies we help our clients connect with tomorrow’s customers in more meaningful, innovative and future-ready ways.
Industries
Retail
Grocery
Airline
Travel
Retail Banking
Luxury
Auto
Consumer Packaged Goods
B2B & Professional Services
Hospitality
AN APPROACH FOR THE FUTURE CUSTOMER
Sway’s proprietary 6 level customer maturity model enables us to build innovative strategy to sway customer outcomes through our holistic approach to every customer touchpoint
Which level is your brand stuck on?
Level 1
Market Foundations
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Core Marketing Mix excellence
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Customer analysis
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Channel & CX audits
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Competitor research
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Martech readiness
Level 2
Brand Visibility
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Media mix & channel strategy
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Tone of voice
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Brand consistency
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Influencer seeding
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Brand and product benefits
Level 3
Deeper Engagement
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Omnichannel Journey & UX
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Infrastructure & data Insight
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Social proofing
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CSR considerations
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Tech investment
Level 4
Conversion & Action
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CRM driving actions
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Gamification
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Data capture and usage
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Retail media
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Reward and Incentive frameworks
Level 5
Loyalty & Advocacy
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Customer lifetime value
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Loyalty strategy
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Subscription
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Community and Social sharing
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Co-creation and UGC
Brand Experience Snapshot
We believe every client is a valuable, long-term partner.
Strategic Advisory
We develop and activate bespoke, intelligent customer strategy for brands that want to acquire, engage and retain customers through optimised measurable experiences and initiatives.
But we also understand that our brand clients need cost effective, FAST solutions, to get started immediately and deliver innovation urgently. We’ve designed a range of Out of the Box solutions that deliver AUDIT, RESEARCH and STRATEGY for under £20k.
We have years of experience helping brands to innovate their customer strategy. Book a FREE 1 hour consultation. Ask us the questions you’ve always wanted to answer and learn from industry innovators
Audit
Sway provides a full audit of your existing strategy, including KPI performance and organisational structure. We will interview your key stakeholders to understand their objectives and review your existing tech. Detailing our findings alongside examples of market innovation and recommendation
£7,500
Research
Sway will run competitor desk research of up to 8 brands. We will also design, run and
analyse customer research, delivered to your customer database. We will present our findings through a key stakeholders workshop to stimulate discussion and inform the future strategy
£7,500
SAVE £1,500
when bought with AUDIT
Strategy
Sway will provide an innovative customer strategy blueprint showing how to evolve and grow customer engagement. Detailing member benefits, earn and burn mechanics, use of data, member experience and engagement strategies, as well as incentives frameworks including partnerships.
£7,500
SAVE £3,375 (15%)
when bought with AUDIT and RESEARCH
The Sectors Defining the Future of Engagement
The modern customer is savvy, impatient, and expects their favorite brands to share their values. At Sway, we don't believe in one-size-fits-all. We’ve honed our proprietary 6-level maturity model to help brands in Retail, CPG, Pharma, Media, Hospitality, and Tech bridge the gap between basic transactions and deep, data-led advocacy. From hyper-personalization to generative AI, we design the intelligent experiences that 'tomorrow’s customer' is already looking for.
