In this episode Tom and Sebastian discuss the latest innovation sweeping the industry, Agentic solutions!  Sebastian is an industry expert in customer service and the use of AI, having worked across the travel and retail banking loyalty space for many years with brands like Aer Lingus, Qatar Airways, Lloyds and NatWest.

Sebastian shares his wealth of experience in how AI is shaping the way that brands engage customers now and into the future.  Sebastian explains what Agentic AI solutions are and goes on to talk through practical applications of this tool, and why brands need to invest.  Agentic solutions will start to predict future behaviours and enable brands to create highly relevant and enriching interactions.

It's a fascinating space and this show is a must listen for anyone in the sector looking to understand Agentic AI better!